RETURNS & EXCHANGES POLICY
LOUENHIDE SA RETURNS POLICY
NOTE: Sale items, Discounted items and Gift Cards may not be returned.
If your item was purchased in-store at one of our many stockists, you will need to contact them directly to discuss a return for any reason.
If your purchase is not to your liking, you may return it within 7 days of receiving your order in exchange for a credit to be spent on something else in our online store. Exchanges are only issued on items that are unused and have original swing tags attached. We do not issue cash refunds on returns.
The shipping fee will not be included on your credit voucher, the amount issued on the credit voucher will be the value of the goods only. If you received a Free Shipping Discount this will be deducted from the Credit value (R120)
Return shipping is at the cost and liability of the purchaser and the credit voucher will only be issued once the goods have been received in good order.
Credits are valid for one year as of date of issue.
In the event of a manufacturing defect the issue must be brought to our attention via email to firstname.lastname@example.org within 24 hours of receipt of goods, accompanied by photo documentation to support a replacement claim. If the item is confirmed defective, it must be returned to us in its original packaging, swing tags attached and we will send a replacement (subject to stock availability). We will cover the cost of shipping for both shipments.
If you are not happy to receive a replacement on your damaged item, you can choose to receive a full cash refund or a credit valid for 1 year as of date of issue.
Refunds will only be issued once the damaged item is received and examined.
The refund amount will include the original purchase amount of the item plus the shipping cost. The shipping cost for the return of the item will be covered by us.
If any defects in the Goods are discovered within a period of three months after delivery, this must be reported to us as soon as reasonably possible after receiving the Goods and must be returned to us within a period of three months after delivery for either repair, replacement or refund, according to the procedures set out above.
Sale goods are not covered by our 3 month defect returns policy.